Testimonials

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  • "I recently purchased a CanAm Maverick from Alcoa Good Times and the transaction went fairly smooth. However, it wasn't until I had an issue with my machine that AGT really shined. The service manager (Chris) was very accommodating and got me fixed and wrapped up before I even got home. I couldn't be happier with the service. A dealer really needs to have a great service department and AGT certainly does. Anyone can sell you one of these toys but it's the customer service after the sale that really counts. Thanks again to Chris and the rest of the service team!"

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    Anonymous - Maynardville, TN
  • "My experience with Charley, Chris and their team at Alcoa Good Times Sales and Service consultants were aimed to reduce my time investment and my cost by a significant expense in three of my purchases. I was thrilled when Chris in service and his team Fast Tracked the implementation of my purchased items (add on new purchase) resulted in a net time and cost reduction. That was beyond my expectations in terms of cost savings, follow up and the speed with which the service and sales department accomplished my goal. What I appreciated most about working with Charley, Chris and their team was the ability to cut through the predictable haggle of a purchase and deliver the expected results in service and then some. Rick Morrissey, PhD, CPht, MHA, MBA Director of Pysician, Nursing and Pharmacy solutions Enterprise Information Solutions Lean Six Sigma Certified Master Black Belt"

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    Rick Morrissey - Knoxville, TN
  • "I have been dealing with Charlie at Alcoa Good Times for over 17 years and during that period I purchased 3 Motorcycles and 3 jet skis. My last purchase was a $70K Harris Float boat with a 250 Pro Mercury and Shore land trailer. I have yet to be disappointed by the customer service provided by his friendly staff in parts and service. As a long distance motorcyclist I have had extensive service performed at this dealership and have never had to return it because it was not serviced correctly. Everything from tires and Batteries to standard engine service has been performed correctly and the bikes were always returned cleaner than when I brought them in for service. Any work on the equipment I purchased was followed up by a complete and detailed bill and description of the work by the service manager. I have never been disappointed when dealing with Alcoa Good Times. Charlie and staff always keeps me rolling and that is why I will always shop at this dealership. Thanks to everyone at Alcoa Good Times on Topside Road."

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    Larry Key - Maryville, TN
  • "I had a very minor fender bender while on vacation in Alcoa, with my Spyder. Actually the guy hit my trailer, and broke the tail light and left side fender off it. We got to AGT and they took it in right away and fixed my trailer for me in no time flat! We were there to see a good friend to begin with, but to go above and beyond and fix a minor trailer fender bender for me was going that extra mile in kindness :-) I highly recommend going to this place, even if your not buying anything, the atmosphere is so relaxed and the personnel there are so friendly and knowledgeable, and I taught someone something new (wink). Very clean, very bright, and overall a very hands on dealership with a heart. Thank you everyone :-)"

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    Cher Alderson - Wasaga Beach, ON, Canada
  • "I want to commend the service department for the help they offered while on vacation with my Kawasaki Concours. I had a coolant leak and they were able to get me in, fixed and on the road the next day. This happened late in the day, one of the mechanics stayed late to fix the problem. They gave me a ride to a motel in Alcoa and picked me up the next morning and I was on my way. Thanks again Andrew and Jeremy."

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    Steven Rogers - Mountain Home, AR
  • "Just wanted to let you all know I really like my new Motorcycle. Drives good and my Wife says it rides good. Who ever buys my motorcycle I hope they take care of it like I did. Sincerely,"

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    Joey Cody - Robbinsville, NC
  • "We broke down with our motorcycle. Alcoa Goodtimes got us going again with top notch work to repair bike. I would recommend Alcoa anytime..Thanks guys, you really helped us out. You saved a great trip for us."

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    Mike Hydrick - Heth, CT
  • "Shawn Tipton was my service contact and his professionalism, friendliness and eagerness to please would make me want to be a repeat customer. I would definitely request him when I have to return for service on my ATV. Shawn went above and beyond what I would have expected! I don't usually submit any kind of questionnaire, but he treated me as well as I treat my own customers and I greatly appreciated it!"

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    Don Campbell - Knoxville, TN
  • "The service manager, Shawn, is a fantastic guy with great work ethic and the ability to get the job done. This man deserves a raise!!!!"

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    Dana Overton - Knoxville, TN
  • "Since buying my Spyder from AGT I have had great service from all the folks at AGT. They have been very timely with the servicing and parts and accessories that I have needed/ordered and have provided all necessary answers to my questions. Top notch, friendly and customer oriented business. Visit them and see for yourself."

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    Todd Haughton - Lenoir City, TN
  • "To make a very long story short, I needed tires. Got there late due to a change in plans early in the am, service said they couldn't get me in. Derek the service manager heard the story as he was doing his end of day routine. I had my tires in about an hour. Fair price, great customer service. Couldn't ask for more. Saved our trip. The Pilot Road 3's are some of the best tires I've had on a bike. Thanks again Derek!"

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    Anonymous - Fredericksburg, VA
  • "Thank you for the wonderful customer service... Several girl friends and I were traveling close to 400 miles away from home and experienced a tire issue with one of our bikes. Everyone at Alcoa Good Times was extremely personable from the time we walked into the dealership to the time we left the service department. In fact, the service rep even went so far as to print off directions with a map for us to take on our trip through the Foothills Parkway and the Cherohala Skyway, which was quite helpful. It was much appreciated. We also were very grateful for the quick service! Overall, our experience with Aloca Good Times was excellent. Keep up the good work!"

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    Sherry Willis - Harrisonburg, VA
  • "I just wanted to say what a fantastic dealership! Everyone is very nice and extremely helpful. Having purchased several bikes over the years from Alcoa Good Times, I consider them my home dealership. I hope to be a regular customer for years to come. Thanks guys!"

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    Jim Garner - Maryville, TN
  • "Excellent service work ,very fair price for work done,and great advice. Thank you!"

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    Anonymous - Powell, TN
  • "I have been bringing my bike to Alcoa GoodTimes since we moved here in 2005. There is a reason why. Recently I brought my scoot in to get the tire replaced, and to have the brakes done. While it was here, the bike fell off the kickstand, and the left side of the tank was dented. While this may have been a frustrating experience to all involved, I was extremely impressed with Derek and the entire staff, concerning the way they handled the situation. Instead of covering up a situation that would quite possibly result in a raving-lunatic customer in the shop, they called me immediately, and told me what had happened. This was exceptionally important to me. My wife has been in the service end of the car industry for nearly 20 years, so I know that this type of accident is inevitable. I also know that a lot of it is never reported to the customer. I was very impressed with Derek's openness, and willingness to accept the responsibility of the damage to my ride, as well as a desire to make things right. He kept in touch with me throughout the process, let me know what was happening, and got the damage repaired better than I had anticipated. I'll have to admit that I live closer to another Yamaha store, and that it sometimes requires planning to get my bike to the shop. However, with the professionalism and honesty that is displayed by all members of this outfit, Alcoa GoodTimes will be my bike shop as long as I live in Knoxville. Thanks again, and keep the shiny side up!"

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    Shaun Knapp - Knoxville, TN
  • "I pulled into the service department at 4:22 on a Sat afternoon. The service department I may add closes at 5:00 and I half expected for someone to look at the clock and say, "nope, we don't have that tire". I really would not have blamed them. I went in and spoke with the service writer DT. I sincerely wish I remembered his name because he is a great guy. I told him my problem, "I have a rear tire on my Honda ST that has bare threads showing". I apologized for coming in so late but I noticed this about 60 miles back and had a couple hundred miles to go to get home. He took one look at the tire and "I am not letting you go anywhere on that tire if I have one that fits your bike". by this time it was about 4:35 and he goes to the parts area to check. They had one, and he goes into the service dept. and informs Marcos that he had one more tire to mount. Neither of these guys batted an eye about staying late. Maybe they had plans to do something right after work, maybe they were making their family unhappy because they were going to be late, but not one word of displeasure or grumbling. In fact they were energetic to help me, they recognized my plight and were very gracious and kind. I felt extremely lucky to have been directed there by a local rider who also stated they do a great job. Seems like good work and attitude gets noticed in the Knoxville area. I could not be happier with the work, the effort and the positive attitude of the guys who helped me .I think this is rare and should be rewarded. If anyone has the opportunity to shop Good Times Kawasaki I humbly ask you give them a try. If they treat you half as good as they did me you will be completely happy."

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    David Allnutt - Lexington, KY
  • "Although I was buying a Used Bike, I was treated as if I was buying a brand new high end one. I was very impressed in their desire to ensure that I was completely satisfied. A plug for their technician, he was not satisfied by a slight noise (one that I never would have noticed nor assumed abnormal) so he gave the bike a thorough exam. The "noise" (what ever it is) was identified and it is being fixed, Thanks to all, and yes, I would recommend you to others."

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    Gregg Jones - Knoxville, TN
  • "I recently bought a used 2003 Kawasaki Nomad from Eddie Miles. About an hour after leaving your store, the battery died and would not restart. My wife and I were stranded several miles from home. I called Eddie and he immediately volunteered to come pick us up with his own vehicle. We loaded the bike on a trailer and took it back to your shop where Eddie made sure we received a test of the charging system and a brand new battery. He and your Service Department even worked late to make sure we were satisfied and back on the road quickly. Even though I had purchased this bike as used and Eddie was under no obligation to correct the problem, he took care of it like it was a new bike. I really appreciate the great customer service from Eddie and your outstanding Service Dept. Thanks for everything."

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    Mark roberts - Knoxville, TN
  • "On a very rainy Wednesday morning at 9am (Aug 19,2009) I brought my 2009 Venture in for its 4k service. I was told that they could have the bike ready for me on the next day, Thursday. I said I really needed the bike as it was my only transportation. I'll shorten the story by saying that the service crew said they could probably have the bike ready between 1 and 2pm. I said that would be fine and I would wait. They pitched in and had the bike ready in about 3 1/2 hours. Nice work and friendly folks. Thank you."

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    Alfred Whitehead - Rockwood, TN
  • "I really enjoyed the whole experience overall. Will buy there again."

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    Steve Curry - Seymour, TN
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