Testimonials

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  • "I had not ridden in years and frankly wasn't sure what I was looking for. I just knew that I wanted a bike. The sales staff (Laci) was very helpful in selecting just the right bike for me. My wife was interested in getting a bike as well, but wanted something small to start with. Laci could of easily talked my wife into buying a brand new bike that was beyond her capability, but she didn't. She was honest about what my wife could expect from the different bikes and directed her towards the used machines. There she found exactly what she was looking for and could not be happier. When a salesperson passes on the sale of a brand new bike for the safety and satisfaction of a customer, that's what I call service above and beyond. Truly honest and helpful salespeople are what you will find at Alcoa Good Times. Let's face it, you can buy a bike anywhere. It's the people you deal with and the relationship that develops that make the difference. Give them a try, you won't be disappointed."

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    Cliff Bratrude - Knoxville, TN
  • "I've tried other places before for parts and service, but never got the satisfaction that I get at Alcoa Good Times.when I want parts or accessories now I go see Zack. No ifs, ands, or butts"

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    Shane Price - Knoxville, TN
  • "I am in the market for my first bike in over 13 years. I just recently, and happily became a divorced man with custody of my two boys (7 and 3) My "ex" ran up a lot of bills during the divorce proceedings and put me in a bind like I had never seen. After four months of starving to pay bills off, I am ready. Paul in finance is in the process now of trying to secure a loan for me. During the process, he is also calling the credit bureau to have my credit score updated. That's what I call "ABOVE & BEYOND" the call of duty. Whether I can finance my bike now or not, they have a customer for life. Instead of treating me like a broke mule, they rolled out the red carpet for me. Come see them and give them a chance to work for you. Thanks, Paul and Kevin.

    UPDATE - Big Jim is two-wheeling!!! Paul is a miracle worker. His diligence on the phone with banks and the credit bureau has gotten me back on track with my credit. Though the "evil ex" may have almost ruined me, Good Times found a way to make it work. I picked up my new V-Star 1100 Classic Saturday around 2:00. By Sunday evening, I had 250 miles on it. I'm in heaven! It's been a long time since I had my last bike, and I had truly forgotten the freedom it gave me. My old Jeep doesn't even touch what this bike has given me. Paul and the entire staff were beyond 5-Star. What this whole experience has given me cannot be put into a dollar figure. It gave me back my smile, which I had buried with a bitter and unexpected divorce. Thanks to the entire crew for all they have done. And although he wasn't there, thanks to Kevin for his help. (I haven't figured out what he's good for yet, but I'm trying!) I think they keep him around for the giggles. Many thanks AGT, and I'll see you guys soon!"

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    Big Jim Bryant - Lenoir City, TN
  • "I recently traded my Vulcan 750 in for a 2005 Vulcan 1500 classic. Laci Coker was fantastic to work with. Paul Wheeler went above and beyond the call to help me get my new bike. Laci and Paul were the ones that helped me buy my first bike, also. For the first time in my life, I have found a great team of people that treated me like I was someone special and not just a number or cash sign. I still go into Good Times store and people meet me with a smile and a greeting. I recommend all potential motorcycle buyers to make Alcoa Good Times your first stop in the road to purchasing a bike. I promise it will be the last stop. Keep up the great work."

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    Mark Webb - Rockford, TN
  • "I was enroute to Mexico on my KLR and my bike was brought in on a hook on Sat. 4/9/05 with a broken shift lever and a burned up clutch. You did not have the parts in stock so you called around and found the parts at another dealer in Oak Ridge. Someone was sent to get the parts and they arrived about 3pm. The mechanics and service manager stayed until I was on the road at 7pm. (normal closing at 5pm on Sat.) This is service above and beyond. Best service I have ever had ANYWHERE. Thanks!"

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    Charles Marsh - Drexel Hill, PA
  • "Really good dealer. Highly recommended!"

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    Zeke Jones - Knoxville, TN
  • "Can't find a better mc dealership!"

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    Clarence Beaman - Knoxville, TN
  • "After looking for a bike for a very long time, I found what I was looking for at AGT. During my first visit I took a test ride and a few days later purchased a 2012 R1200RT which was in like new condition. The staff was very helpful and professional - especially Deanna Kennedy. Buying a big toy should be fun - and it was. You won't go wrong here."

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    Ace Rickard - Hixson, TN
  • "The process of buying my Viking was trouble free. The purchase, accessories etc. all were a pleasant experience. I would definitely recommend Alcoa Good Times."

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    Hank Hodge - Knoxville, TN
  • "Made several purchases from the Aloca Good Times. I wanted to say that my overall experience has been great. Everyone, especially Chris the Service Manager, has gone out of there way to help. This is what keeps me coming back!"

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    William Cupp - louisville, TN
  • "We bought our 2013 Can-am almost a year and we have really enjoyed it more and more each time we go for a ride. We recently took it back into the Service Department to have some up grades done. Chris and the other Techs did an awesome job. They kept us up to date on what they were doing and even let us come in and see it. They took time out of their day to send us pictures of what they were doing step by step. We would recommend Alcoa Good Times to all our family , friends, or anyone else that is looking for a Motorcycle, or Sports Utility Vehicle. Thanks again to Chris and all the guys in the Service Department for everything you guys have done for us."

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    Rodney Bolster - Knoxville, TN
  • "I recently brought my Can-am Spyder RT in for service. The service staff were WONDERFUL!! Chris, the service manager, was great in explaining the service performed on my bike and he really went out of his way to take care of us. We were contacted and kept up to date on what was going on with my bike. I will definitely be coming back to Alcoa Good Times and recommeding them to my friends!!"

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    Jana Spradlin - Maryville, TN
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    Larry Eaton - Athens, TN
  • "my experience with the sevice department exceeded expectations.."

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    John Eschuk - Knoxville, TN
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    Anonymous - Maryville, TN
  • "Chris and his team in the service department did a great job, great people."

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    Donnie Amburn - Maryville, TN
  • "I just wanted to tell you what a great experience I had today when I brought my Can Am spyder in for service. Chris and Paul took me in as soon as I arrived.They explained to me the work that needed to be done and the approximate time it would take. While the work was being performed, I waited in the customer lounge area. While there, the sales reps. took the time to talk with me and show me the new 2014 spyder models. Everyone I encountered today was both accommodating and professional. I was very well pleased with the care my service rep. took while completing the maintenance and look forward to returning when service is needed on my spyder."

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    Cliff - Greeneville, TN
  • "My experience with Charley, Chris and their team at Alcoa Good Times Sales and Service consultants were aimed to reduce my time investment and my cost by a significant expense in three of my purchases. I was thrilled when Chris in service and his team Fast Tracked the implementation of my purchased items (add on new purchase) resulted in a net time and cost reduction. That was beyond my expectations in terms of cost savings, follow up and the speed with which the service and sales department accomplished my goal. What I appreciated most about working with Charley, Chris and their team was the ability to cut through the predictable haggle of a purchase and deliver the expected results in service and then some. Rick Morrissey, PhD, CPht, MHA, MBA Director of Pysician, Nursing and Pharmacy solutions Enterprise Information Solutions Lean Six Sigma Certified Master Black Belt"

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    Rick Morrissey - Knoxville, TN
  • "I recently purchased a CanAm Maverick from Alcoa Good Times and the transaction went fairly smooth. However, it wasn't until I had an issue with my machine that AGT really shined. The service manager (Chris) was very accommodating and got me fixed and wrapped up before I even got home. I couldn't be happier with the service. A dealer really needs to have a great service department and AGT certainly does. Anyone can sell you one of these toys but it's the customer service after the sale that really counts. Thanks again to Chris and the rest of the service team!"

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    Anonymous - Maynardville, TN
  • "I have been dealing with Charlie at Alcoa Good Times for over 17 years and during that period I purchased 3 Motorcycles and 3 jet skis. My last purchase was a $70K Harris Float boat with a 250 Pro Mercury and Shore land trailer. I have yet to be disappointed by the customer service provided by his friendly staff in parts and service. As a long distance motorcyclist I have had extensive service performed at this dealership and have never had to return it because it was not serviced correctly. Everything from tires and Batteries to standard engine service has been performed correctly and the bikes were always returned cleaner than when I brought them in for service. Any work on the equipment I purchased was followed up by a complete and detailed bill and description of the work by the service manager. I have never been disappointed when dealing with Alcoa Good Times. Charlie and staff always keeps me rolling and that is why I will always shop at this dealership. Thanks to everyone at Alcoa Good Times on Topside Road.. Larry Key"

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    Larry Key - Maryville, TN
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