Testimonials

"After looking for a bike for a very long time, I found what I was looking for at AGT. During my first visit I took a test ride and a few days later purchased a 2012 R1200RT which was in like new condition. The staff was very helpful and professional - especially Deanna Kennedy. Buying a big toy should be fun - and it was. You won't go wrong here."

Overall Rating:

Ace Rickard - Hixson, TN

"The process of buying my Viking was trouble free. The purchase, accessories etc. all were a pleasant experience. I would definitely recommend Alcoa Good Times."

Overall Rating:

Hank Hodge - Knoxville, TN

"Made several purchases from the Aloca Good Times. I wanted to say that my overall experience has been great. Everyone, especially Chris the Service Manager, has gone out of there way to help. This is what keeps me coming back!"

Overall Rating:

William Cupp - Louisville, TN

"We bought our 2013 Can-am almost a year and we have really enjoyed it more and more each time we go for a ride. We recently took it back into the Service Department to have some up grades done. Chris and the other Techs did an awesome job. They kept us up to date on what they were doing and even let us come in and see it. They took time out of their day to send us pictures of what they were doing step by step. We would recommend Alcoa Good Times to all our family , friends, or anyone else that is looking for a Motorcycle, or Sports Utility Vehicle. Thanks again to Chris and all the guys in the Service Department for everything you guys have done for us"

Overall Rating:

Rodney Bolster - Knoxville, TN

"I recently brought my Can-am Spyder RT in for service. The service staff were WONDERFUL!! Chris, the service manager, was great in explaining the service performed on my bike and he really went out of his way to take care of us. We were contacted and kept up to date on what was going on with my bike. I will definitely be coming back to Alcoa Good Times and recommending them to my friends!!"

Overall Rating:

Jana Spradlin - Maryville, TN

"My experience with the service department exceeded expectations.."

Overall Rating:

John Eschuk - Knoxville, TN

"Chris and his team in the service department did a great job, great people."

Overall Rating:

Donnie Amburn - Maryville, TN

"I just wanted to tell you what a great experience I had today when I brought my Can Am spyder in for service. Chris and Paul took me in as soon as I arrived.They explained to me the work that needed to be done and the approximate time it would take. While the work was being performed, I waited in the customer lounge area. While there, the sales reps. took the time to talk with me and show me the new 2014 spyder models. Everyone I encountered today was both accommodating and professional. I was very well pleased with the care my service rep. took while completing the maintenance and look forward to returning when service is needed on my spyder."

Overall Rating:

Cliff . - Greenville, TN

"I recently purchased a CanAm Maverick from Alcoa Good Times and the transaction went fairly smooth. However, it wasn't until I had an issue with my machine that AGT really shined. The service manager (Chris) was very accommodating and got me fixed and wrapped up before I even got home. I couldn't be happier with the service. A dealer really needs to have a great service department and AGT certainly does. Anyone can sell you one of these toys but it's the customer service after the sale that really counts. Thanks again to Chris and the rest of the service team!"

Overall Rating:

Anonymous - Maynardville, TN

"My experience with Charley, Chris and their team at Alcoa Good Times Sales and Service consultants were aimed to reduce my time investment and my cost by a significant expense in three of my purchases. I was thrilled when Chris in service and his team Fast Tracked the implementation of my purchased items (add on new purchase) resulted in a net time and cost reduction. That was beyond my expectations in terms of cost savings, follow up and the speed with which the service and sales department accomplished my goal. What I appreciated most about working with Charley, Chris and their team was the ability to cut through the predictable haggle of a purchase and deliver the expected results in service and then some. Rick Morrissey, PhD, CPht, MHA, MBA Director of Pysician, Nursing and Pharmacy solutions Enterprise Information Solutions Lean Six Sigma Certified Master Black Belt"

Overall Rating:

Rick Morrissey - Knoxville, TN

"I have been dealing with Charlie at Alcoa Good Times for over 17 years and during that period I purchased 3 Motorcycles and 3 jet skis. My last purchase was a $70K Harris Float boat with a 250 Pro Mercury and Shore land trailer. I have yet to be disappointed by the customer service provided by his friendly staff in parts and service. As a long distance motorcyclist I have had extensive service performed at this dealership and have never had to return it because it was not serviced correctly. Everything from tires and Batteries to standard engine service has been performed correctly and the bikes were always returned cleaner than when I brought them in for service. Any work on the equipment I purchased was followed up by a complete and detailed bill and description of the work by the service manager. I have never been disappointed when dealing with Alcoa Good Times. Charlie and staff always keeps me rolling and that is why I will always shop at this dealership. Thanks to everyone at Alcoa Good Times on Topside Road."

Overall Rating:

Larry Key - Maryville, TN

"I had a very minor fender bender while on vacation in Alcoa, with my Spyder. Actually the guy hit my trailer, and broke the tail light and left side fender off it. We got to AGT and they took it in right away and fixed my trailer for me in no time flat! We were there to see a good friend to begin with, but to go above and beyond and fix a minor trailer fender bender for me was going that extra mile in kindness :-) I highly recommend going to this place, even if your not buying anything, the atmosphere is so relaxed and the personnel there are so friendly and knowledgeable, and I taught someone something new (wink). Very clean, very bright, and overall a very hands on dealership with a heart. Thank you everyone :-)"

Overall Rating:

Cher Alderson - Wasaga Beach, ON, Canada

"I want to commend the service department for the help they offered while on vacation with my Kawasaki Concours. I had a coolant leak and they were able to get me in, fixed and on the road the next day. This happened late in the day, one of the mechanics stayed late to fix the problem. They gave me a ride to a motel in Alcoa and picked me up the next morning and I was on my way. Thanks again Andrew and Jeremy."

Overall Rating:

Steven Rogers - Mountain Home, AR

"Just wanted to let you all know I really like my new Motorcycle. Drives good and my Wife says it rides good. Who ever buys my motorcycle I hope they take care of it like I did. Sincerely,"

Overall Rating:

Joey Cody - Robbinsville, NC

"We broke down with our motorcycle. Alcoa Goodtimes got us going again with top notch work to repair bike. I would recommend Alcoa anytime..Thanks guys, you really helped us out. You saved a great trip for us."

Overall Rating:

Mike Hydrick - Heth, CT

"Shawn Tipton was my service contact and his professionalism, friendliness and eagerness to please would make me want to be a repeat customer. I would definitely request him when I have to return for service on my ATV. Shawn went above and beyond what I would have expected! I don't usually submit any kind of questionnaire, but he treated me as well as I treat my own customers and I greatly appreciated it!"

Overall Rating:

Don Campbell - Knoxville, TN

"The service manager, Shawn, is a fantastic guy with great work ethic and the ability to get the job done. This man deserves a raise!!!!"

Overall Rating:

Dana Overton - Knoxville, TN

"Since buying my Spyder from AGT I have had great service from all the folks at AGT. They have been very timely with the servicing and parts and accessories that I have needed/ordered and have provided all necessary answers to my questions. Top notch, friendly and customer oriented business. Visit them and see for yourself."

Overall Rating:

Todd Haughton - Lenoir City, TN

"To make a very long story short, I needed tires. Got there late due to a change in plans early in the am, service said they couldn't get me in. Derek the service manager heard the story as he was doing his end of day routine. I had my tires in about an hour. Fair price, great customer service. Couldn't ask for more. Saved our trip. The Pilot Road 3's are some of the best tires I've had on a bike. Thanks again Derek!"

Overall Rating:

Anonymous - Fredericksburg, VA

"Thank you for the wonderful customer service... Several girl friends and I were traveling close to 400 miles away from home and experienced a tire issue with one of our bikes. Everyone at Alcoa Good Times was extremely personable from the time we walked into the dealership to the time we left the service department. In fact, the service rep even went so far as to print off directions with a map for us to take on our trip through the Foothills Parkway and the Cherohala Skyway, which was quite helpful. It was much appreciated. We also were very grateful for the quick service! Overall, our experience with Aloca Good Times was excellent. Keep up the good work!"

Overall Rating:

Sherry Willis - Harrisonburg, VA